Privacy Policy

This Privacy Policy explains how OneConnect Services LLC (“OneConnect Services,” “OCS,” “we,” “us,” or “our”) collects, uses, stores, and shares information when you use ocservices.us, contact us, submit a form, or communicate with us by phone, email, or text message.

Information we collect

We may collect your name, telephone number, email address, mailing address, service interests, messages, appointment information, communication history, and technical information such as browser type, device type, IP address, pages visited, and referral source.

How information is collected

Information may be collected when you submit a website form, call or text us, email us, visit our office, schedule an appointment, request a service, or interact with our website and social media pages.

How we use information

We use information to respond to inquiries, provide customer support, coordinate requested services, schedule appointments, communicate service updates, maintain business records, improve our website, protect against misuse, and comply with applicable obligations.

SMS privacy

Mobile information, phone numbers, SMS opt-in data, and SMS consent will not be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes.

We may share information with service providers that help us deliver messaging or customer support solely as necessary to provide those services. SMS consent is not transferred to independent providers for their own marketing.

When information may be shared

We may share information with vendors that provide website hosting, forms, customer relationship management, communications, analytics, security, or professional support. We may also share information when you ask us to connect you with an independent provider, when required by law, or when reasonably necessary to protect rights, safety, and business operations.

Independent service providers

If you request a referral or connection to an independent professional or vendor, we may ask for your permission before providing relevant information to that provider. The provider's own privacy practices apply to information it receives directly from you.

Cookies and analytics

Our website may use necessary cookies and privacy-conscious analytics to understand site usage and maintain security. We do not knowingly use website data to sell personal information.

Data retention and security

We retain information for as long as reasonably necessary for the purposes described above, to maintain records, resolve disputes, and meet legal or operational obligations. We use reasonable administrative and technical safeguards, but no method of storage or transmission is completely secure.

Your choices

You may ask to review, correct, or delete certain information by contacting us. You may opt out of text messages at any time by replying STOP. You may request help by replying HELP or contacting us directly.

Children

Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the website.

Changes to this policy

We may update this Privacy Policy from time to time. The revised date will appear at the top of this page.

Contact

OneConnect Services LLC
15060 Moran St, Westminster, CA 92683
Phone: (833) 852-2526
Email: info@ocservices.us